Xfinity internet customer service. Find the right help and support you need.

Xfinity internet customer service Not to mention, yesterday in attempt to negotiate a new deal, the lack of communication and terrible customer care over the phone with a Xfinity agent prompted us to Feb 6, 2025 · “My parents had Xfinity Internet, and there were no problems,” said Chantel Buchi, an Xfinity customer in Salt Lake City. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Instead, type "Xfinity Support" there. Type your message in the text area near the bottom of the window. The customer service line wasn’t helpful what so ever. Value-wise, Xfinity internet is worth the money. Xfinity Assistant is a chatbot that can help you with various Xfinity issues, such as billing, TV, internet, and more. I don't need to pay to get frustrated. Our team is here to help. That I would need to set up a different appointment for a cable to be ran underground or brush to be removed and ran in the air. Customer Service Phone Number 2. Find solutions for your products. com. Think I will solder all connections and take cost of the bill See answers to your FAQs about NOW Internet. To sign up for Xfinity Mobile, you’ll need to have Xfinity Internet. There are several convenient ways to pay your Xfinity bill. The Xfinity NOW portal is a great resource to reach our dedicated NOW professionals. Official employees and other users reply with suggestions, tips and links to other resources. Usually with the internet essentials program an application is needed. A useful database with up-to-date info on common Xfinity issues and troubleshooting fixes. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. As good as the tv service and internet is, I'll definately be cutting the cord very soon. The primary contact phone number for residential customers is 1-800-XFINITY (1-800-934-6489). NOW Internet is a new high-speed home internet option backed by the reliable Xfinity network to give you a consistent connection at a great value. Buy one line of unlimited talk, text, and data from Xfinity Mobile and get a second completely free—only available to Xfinity internet customers. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. You have switched my modem twice and checked the box outside and still no results. Once there, you can direct your messages to "Xfinity Support. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Launch Xfinity Connect to use your Comcast email address. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Find information about your rights and how to contact Xfinity. Xfinity is the largest internet service provider (ISP) in the U. Aug 30, 2024 · In a Consumer Reports member survey, home internet customers report poor value, lack of choice for internet, pay TV, and bundled plans. Xfinity doens’t require a contract for most plans, so it’s a good month-to-month option. I was locked into a 2 year contract for internet service at $35. If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). And go with other option. Access the support you need on all your devices, troubleshoot issues, manage your account, and more. Visit My Account online or download the Xfinity App, the choice is yours. With multiple contact options, including live chat, social media, and the Xfinity My Account app, Comcast ensures that customers have access to timely and effective support. Looking to change or cancel NOW Internet? Aug 14, 2017 · Activate an Xfinity Gateway or third-party modem with the Xfinity app  Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. , in stadiums or at Dec 9, 2021 · @user_8b556c Hello and thank you for reaching out over our Xfinity Community Forum. Xfinity For full functionality of this site it is necessary to enable JavaScript. I have been with Comcast for 7 years and will terminate my account at the end of this year. You can also reach us at 1-800-XFINITY(934-6489) or via the instructions below. They even put the poles. The Xfinity app is a powerful tool for managing your services. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Xfinity Assistant can help you fix internet connectivity issues. As you are typing a drop-down list appears. NOW Mobile is a flexible, affordable, prepaid mobile service backed by the Xfinity network. Learn about Xfinity hours, outages, bill payment, service sign up, cancellation, and FAQ. You can also ask questions, get support articles, or connect with a live agent if needed. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. Whether you prefer speaking to an agent, using the Xfinity app, or exploring self-service options, Comcast provides plenty of ways to get the help you need. You’ll see current and past bills here, and can set up autopay for your convenience. Also, based on reviews, I knew Xfinity was one of the best cable internet providers. Type your message in the text area near the bottom of the window Press Enter to send it Feb 29, 2024 · At my current address, I have had Comcast Internet since 2013. Find out how to reach Xfinity customer service by phone, chat, online, or in person. Nov 26, 2024 · Call the Main Customer Service Number. I might have to cancel this service with xfinity. There are a variety of ways to get in touch with a Comcast specialist. When I called, they told me that they had send reminders to me via email which I did not receive. Stream, work, game, and learn with Xfinity Internet today! Get the most out of Xfinity from Comcast by signing in to your account. Mar 8, 2023 · I am a live person and can help you via Forums. Login to your account at xfinity. Jul 5, 2024 · Find the fastest way to contact a Xfinity customer service representative by phone or online. Xfinity Community Forum 1 Message. Xfinity has terrible customer service. It offers: Direct access to live chat; Troubleshooting guides; Account management Get the most out of Xfinity from Comcast by signing in to your account. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! Jan 28, 2025 · Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Jan 16, 2025 · To speak with a live agent at Xfinity over the phone, you can call their customer service number: 1-800-XFINITY (1-800-934-6489). Dec 19, 2024 · Customer Service. Get the most out of Xfinity from Comcast by signing in to your account. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page What are Comcast’s customer service hours? Comcast customer service is available 24/7 for technical support, while billing and other queries typically have specific business hours. Pay your Xfinity bill anytime, on any device. The most straightforward way to reach Xfinity is by calling their main customer service number at 1-800-XFINITY (1-800-934-6489). Dec 11, 2022 · Program to lower my monthly bill and amnesy, to forgive the past due balance, explained the xfinty website says If a customer qualifies and enrolls in ACP with Comcast, the 90-day and outstanding debt eligibility restrictions do not apply for the duration of ACP, I was transferred to customer service and after being transferred to billing and Dec 20, 2024 · Then I was charged $9. Find a store. Jan 30, 2022 · Customer Service. . Sep 26, 2023 · We have been a long time loyal customer for well over 15 years to Comcast/ Xfinity. Customers without Xfinity Internet who attempt to access these apps/features going forward will see the following upsell message on their TV: "This feature requires Xfinity Internet. Customer Care: Comcast Customer Care is available by… Visiting xfinity. Choose gig speed (1000 Mbps) internet to get an Unlimited Xfinity Mobile line for a year + a $100 virtual prepaid card when you shop online. I am afraid I can't afford this. Aug 30, 2023 · Comcast has horrific customer service. See store hours and information. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Residential Internet Service Provider Satisfaction Study, Xfinity ranked below average in the East region, where I live in Rhode Island. 1. & Jul 2, 2024 · Thank you for your feedback, user_tqaslp. Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). You can start by clicking the chat icon located in the top right corner of your forums' page when signed in.   Websites are really slow May 20, 2024 · I have a family member who may be interested in switching from their ATT DSL to the new NOW xfinity internet. Learn how to pay your bill, troubleshoot issues, set up appointments and more with Xfinity. This ranking reflects Xfinity’s recent effort to improve their customer support. Here's the detailed steps to direct message us: Jun 24, 2022 · A user asks how to contact a human being on the phone for their account questions and issues. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! If you are not already an Xfinity Mobile customer, be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile. Jun 27, 2023 · You can also contact customer service through the app’s messaging feature. Troubleshoot with the Xfinity Assistant (available 24/7) Follow the link and click the tile labeled “Troubleshoot Internet. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. Xfinity is popular for Professional Services, Home Services, Internet Service Providers. Using the Xfinity App. The best times to call are typically early in the morning or later in the evening when call volumes tend to be lower. “So when we got our own place, Xfinity was the first internet service I thought of ordering. Press Enter to send it Jan 30, 2025 · The "To:" line prompts you to "Type the name of a person". This line is available 24/7 for general inquiries including billing questions, service issues, technical support, and more. An "Xfinity Support" graphic replaces the "To:" line. Regards,-HB Nov 7, 2022 · I have had multiple comcast service teams to my home over the past 5 months and still cannot get my internet working reliably day to day. Dec 6, 2024 · Congratulations on reaching the 90-day mark with your gigabit internet plan! To redeem your $100 Virtual Prepaid Card, please follow these steps: Check Your Eligibility: Ensure you've maintained the qualifying service for at least 90 days and your account is in good standing. You can also visit a local Xfinity Store to cancel your Xfinity service in person. Philadelphia, PA . Select "Xfinity Support" from that list. Xfinity Community Forum Sunday, January 30th, 2022 9:22 PM. Mar 6, 2024 · Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. 95 plus the cost of ooma for my phone service, which is far cheaper than paying for regular phone service. 2. NOW WiFi Pass only available on WiFi hotspots that are owned and operated by Xfinity excluding other companies' hotspots including those that offer Xfinity WiFi access (e. Influence-free. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Get in touch with Comcast Business. com and click on billing. Read below to see the top rated Xfinity businesses on Yelp and their customer service rating. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) numbers. Xfinity also offers a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Please provide as many details about your experience, questions, or concerns as possi Visit your WA Xfinity Store by Comcast at 1163 E Wishkah Street. Get the most out of your service, troubleshoot issues, even watch help videos. We can take care of everything right here through our platform. I always get electric then 2 - 6 weeks later I get internet! Why you have 4000 electric trucks and only 6 guys for a whole county working Xfinity so it takes them a month. Xfinity phone number: Call 1-800-934-6489 for Xfinity customer service.   The link t Oct 30, 2022 · Xfinity X1 cable customers who have downgraded or disconnected Xfinity Internet service may no longer have access to some X1 internet features. NOW Internet is a new prepaid high-speed home internet option backed by the reliable Xfinity network to give you a consistent connection at a great value. Jan 2, 2025 · The internet essentials team is best reached by phone at 1-855-8-INTERNET (1-855-846-8376). Find the right help and support you need. Jul 23, 2024 · user_zm3jvo, Thank you for reaching out to Xfinity Support. Xfinity Internet and Xfinity Mobile customers access to Xfinity WiFi hotspots included, others only with NOW WiFi Pass unless special conditions apply. Power Residential Internet Service Provider Customer Satisfaction Study . Press Enter to send it Sep 30, 2024 · Hello user_pfu8wc we're very sorry to hear that the internet device isn't working as expected. Contact Customer Service at (800) 391-3000. Dec 9, 2021 · Hello there @user_d39772 we have more than a few great pages that will help you set up your new Wi-Fi connection! This page shows you how to use our awesome Xfinity app to set up and activate your new modem and services. Xfinity wouldn't allow me to use lifeline to pay for the service. Thursday, December 19th, 2024 10:13 PM. Check out the savings calculator to see what you can save when you switch to Xfinity Mobile. Feb 5, 2025 · In 2022, Xfinity ranked third in three of four regions in the J. We ask that you post publicly so people with similar questions may benefit from the conversation. That may be waived since you were part of the ACP program, but the internet essentials team will be able to provide those specifics and eligibility. Oct 11, 2024 · You can reach our wonderful Customer Service team through 1-800-Xfinity if you would rather speak to someone, however, we can help with a wide range of concerns from your plan to services! If you would like to continue here, can you please elaborate on the concerns you are having? Dec 17, 2024 · The "To:" line prompts you to "Type the name of a person". $ 60 /mo for 1 year The rating indicates that most customers are generally dissatisfied. If you need immediate assistance for account or service-related issues or questions, including about the Affordable Connectivity Program, please call 1-800-Xfinity for Xfinity residential services or 1-800-391-3000 for Comcast Business Services. That being said, its ratings were above average in every other region in the country: the North Central region, the South, and the West. You may qualify for Internet Essentials if you live in an area where Xfinity Internet service is available and meet these eligibility requirements: Participate in qualifying assistance programs Including the National School Lunch Program, housing assistance, Medicaid, and SNAP. I only use this for my phone service, Ooma, so I pay 9. Dec 20, 2022 · Xfinity’s callback service lets you schedule a time to speak to a Xfinity customer service agent. Feb 6, 2025 · Hey there, @user_j845dc!Thanks for taking the time to post in our Xfinity Community Forum. S. Feb 3, 2025 · Low customer satisfaction ratings: In J. Xfinity also Aug 28, 2024 · Find a local contact number. Dec 9, 2024 · My xfinity internet bill just increase from $45 to $75 today, that is a 67% increase. 1 Order internet from Xfinity to get fast WiFi speeds and home internet service. They are elderly so I would probably help them set it Nov 30, 2024 · Customer service phone number Hello @user_yy38fv, Our team would be more than happy to help!To get started, please create your own post without your account information. Type your message in the text area near the bottom of the window Press Enter to send it 6 days ago · I set up an appointment for my WiFi to hooked up today. Jan 17, 2024 · The "To:" line prompts you to "Type the name of a person". May 31, 2024 · Customer service is a great reason for leaving xfinity. Their AI should be change to [Edited: Language]. This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. The self service options to transfer 6 days ago · I set up an appointment for my WiFi to hooked up today. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. What are Comcast’s customer service hours? Comcast customer service is available 24/7 for technical support, while billing and other queries typically have specific business hours. Ad-free. Shop Xfinity offers, pricing and packages at the right price for your needs today! 4 days ago · hi my equipment did not include the cable cord Jan 16, 2025 · I recently inquired about setting up internet service at my apartment, and I was offered a business plan because my address comes up as business unit in the xfinity system (drawback to living in a Jan 22, 2025 · Once there, you can direct your messages to "Xfinity Support. The official website is xfinity. Jan 30, 2025 · The "To:" line prompts you to "Type the name of a person". And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. If you prefer to speak over the phone you can call us at 1-800-Xfinity (800-934-6489). You may use our Xfinity Assistant here to chat with a live agent 24/7. I'm sorry to hear about the service issues you've been experiencing with slower-than-expected speed and its effects on your job. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer Jan 2, 2025 · I am an Official Xfinity Employee. Closed. Sign in with your Xfinity ID Enter your Check Xfinity availability at your address and customize your plan. Feb 3, 2025 · Can you please send us a DM. D. . From the More tab in the Xfinity Home app, click Chat with an Agent. " Please add your full name and service address to help us locate your account. Call 1-800-XFINITY (1-800-934-6489) to pay your bill over the phone. Xfinity internet customers can take advantage of exclusive deals when you switch your cell phone plan to Xfinity Mobile and bundle your mobile and internet service. If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat. Oct 17, 2024 · Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. I tried to go online today to see what other packages are available to me, as an existing customer. Was your question answered? Please, mark a reply as the Accepted Answer. Sep 4, 2024 · I have been a customer of Xfinity (mostly internet) for over 12 years and while service performance is good, the customer support and experience is beyond terrible. To do so, click on the chat icon located at the top right of this forum Oct 31, 2020 · Comcast has the worst customer service I have ever experienced. 1 day ago · Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. I would like to take a closer look at your modem issues and see what we can do to get this corrected. st/35Dr7MH. Xfinity has 314 locations on Yelp across the US. It's not just a joke, it's insulting and a mind blowing experience just trying to speak with a live agent. When my 2 year contract expired, they automatically locked me into another contract for internet service at $59 without my permission. This number is available 24/7 and will connect you with a representative who can assist with a variety of inquiries ranging from billing issues to technical support. The Comcast Internet Customer Service Number, reliable resource for addressing any internet-related concerns. Lower internet speed. Press Enter to send it Visit your NM Xfinity Store by Comcast at 4601 E Main Street. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca. 95 a month. It’s perfect for those looking for a straightforward, prepaid internet option with no credit checks or long-term agreements. ” Xfinity App Follow the link and scan the QR code to download the Xfinity, or simply text “Xfinity app” to 266278. I transferred my service on 9/28/23 and still cannot get customer service to give me accurate information, such as what is my current account number! I have made numerous calls and is always referred to chat(no help). Get answers to your questions 24/7. Oct 10, 2024 · I have went through 3 hurricanes and it is always the same! Xfinity/Comcast does not take these storms serious!!! The electric company has the hard job. Probably the $30/100mbs service. Pay online or with the Xfinity app, or discover even more ways to pay with Quick Collect May 20, 2024 · I am an Xfinity customer that has been forced to put of with there worthless service every day for a week as it goods out and says "no internet connection' and yet unplug power and it reboots after losing ten minutes of a show or game. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop. Xfinity offers multiple ways to reach out, ensuring that customers can get help conveniently. Internet Service at Two Addresses. Let me know if you have any questions. Learn how to determine Xfinity service availability at your address. Power’s 2023 U. 0 Accepted Solution NOW Internet is a new high-speed home internet option backed by the reliable Xfinity network to give you a consistent connection at a great value. Knowing how to call Comcast customer service can make resolving issues with your internet, TV, or other services much simpler. g. With the service, which handles Xfinity internet and billing department questions, you don’t have to spend hours on hold waiting for an agent. Jan 5, 2022 · Thank you for choosing to work with us here online for account support. Now they increased the cost of this 50%. Nov 26, 2024 · One of the most direct ways to get in touch with Xfinity is by calling their customer service line. Schedule or make payments, view statements and manage bill settings. Nov 25, 2024 · @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can also pay your bill via the Xfinity My Account app (Apple and How to Contact Comcast Xfinity Customer Service. 3 days ago · Comcast Internet Service has Flex 4K streaming and hotspot services. I am a senior and with low income, I can not afford this price increase. How can I speak to a live agent? To speak with a live agent, call COMCAST and follow the prompts or use the chat option on their website or app. He came out and said that the cable for the internet wasn’t there. But the cost for cable and internet service plus the device fees monthly have gotten to high. Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. Find solutions for your Xfinity Internet, TV, Voice, Home and other services. To do so, click on the chat icon located at the top right of this forum's page. ikmv ozf gfrq jabi uvzwbu onpr fuhj het lpbvzn rhcfmw uiez vvycm ecsjl euyvrm cai